{"kpi_cards":{"no_show_rate":{"before":18.5,"after":52.6,"change_pct":184.3,"unit":"%","description":"Reduced from industry avg to best-in-class"},"slot_utilization":{"before":72.0,"after":0.6,"change_pct":-99.2,"unit":"%","description":"More appointments filled per day"},"call_center_volume":{"before":340.0,"after":85.0,"change_pct":-75.0,"unit":"calls/day","description":"AI handles majority of routine requests"},"booking_completion":{"before":12.5,"after":3.2,"change_pct":-74.4,"unit":"min","description":"Faster patient experience"}},"no_show_trend":[{"month":"Oct 2025","before_ai":18.5,"after_ai":7.0},{"month":"Nov 2025","before_ai":18.5,"after_ai":6.2},{"month":"Dec 2025","before_ai":18.5,"after_ai":43.5},{"month":"Jan 2026","before_ai":18.5,"after_ai":68.6},{"month":"Feb 2026","before_ai":18.5,"after_ai":33.3},{"month":"Mar 2026","before_ai":18.5,"after_ai":63.2}],"slot_utilization_trend":[{"month":"Oct 2025","utilization_rate":81.0},{"month":"Nov 2025","utilization_rate":84.0},{"month":"Dec 2025","utilization_rate":87.0},{"month":"Jan 2026","utilization_rate":6.7},{"month":"Feb 2026","utilization_rate":15.6},{"month":"Mar 2026","utilization_rate":0.4}],"financial_impact":{"revenue_recovery":{"value":45000.0,"unit":"per month","change_pct":32.0},"operational_savings":{"value":28000.0,"unit":"per month","change_pct":28.0},"staff_time_saved":{"value":520.0,"unit":"hours per month","change_pct":41.0},"patient_satisfaction":{"value":4.7,"unit":"avg rating","change_pct":23.7}},"call_center_effort":{"daily_call_volume":{"before":340.0,"after":85.0,"change_pct":-75.0,"unit":"calls/day","detail":"255 calls/day saved"},"avg_handle_time":{"before":8.5,"after":2.1,"change_pct":-75.3,"unit":"min","detail":"Faster resolution"},"staff_required":{"before":14.0,"after":4.0,"change_pct":-71.4,"unit":"FTE","detail":"10 staff redeployed"}},"booking_completion":{"before_ai_minutes":12.5,"after_ai_minutes":3.2,"change_pct":-74.4,"first_call_resolution_pct":94.0,"availability":"24/7","daily_savings_insight":"9.3 minute time savings per booking × ~120 bookings/day = 18.6 hours saved daily"}}